Congratulations!
LIAT’s Network Baggage Coordinator Denis Jules has been awarded the prestigious ‘Customer Service Employee of the Year Award for 2010’ by the Antigua Hotel and Tourism Association (AH&TA) for his outstanding contribution to the development of tourism in Antigua and Barbuda. The judges affirmed that Jules has consistently acted as a true service ambassador to guests/customers, going beyond the call of duty on many occasions. Jules, who describes himself as a hardworking, thoughtful and collective professional, is elated about receiving the award. “I am deserving of this award because my job mainly encompasses all facets of society; it’s where people are greeted with what Antigua and Barbuda has to offer before going to a hotel, transiting to another country, joining a cruise ship or even visiting family,” he said. LIAT Customer Service Director, Sonya John, said that Jules is the kind of employee that the company can be proud of. “Once you know Jules is on the case, you feel confident that passengers are treated with respect, consideration and compassion, and will probably have benefitted from his unique sense of humour somewhere along the line! We are delighted that he won, he is very deserving of this award.”

Back to school - A team of LIAT employees, led by HR Manager Terry-Ann Benjamin Hector, recently took part in a Career Day at the Antigua-based Princess Margaret Secondary School. Students got the chance to interact with staff members about the many career opportunities offered by the company. If you’re interested in working with the airline, email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Our fleet
LIAT operates a fleet of 17 Dash 8 100/300 aircraft, which have proved to be safe, economical and reliable, a favourite for airlines flying the frequencies and range
of our Caribbean routes. The latest
models (Q100/Q300) use an advanced Noise Vibration Suppression system to reduce cabin noise and vibration dramatically, making it the quietest, most vibration-free turboprop aircraft in the sky today.
• Crew: 2+1
• Passengers: 50
• Engines: Two Pratt & Whitney Canada  PW123B turboprops
• Power: 2500shp
• Cruise speed: 285 knots (528km/h)
• Maximum range: 2034km
• Maximum take-off weight: 19,505kg
• Average cabin noise level: 75dBA

specs apply to the Q300 model only

Did you know…
aircraft coatings play a far more important role than just cosmetic appearance. They protect the very thin structure from the detrimental effects of corrosion and contribute to better aerodynamic performance which reduces the fuel burn.  Spraying of an aircraft is normally done by a team of painters,  and in the world of aviation where the focus is normally on the front line staff serving the customers, very rarely does the focus shift to the mechanic. So let’s hear it for Ernest Bradshaw’s team of Painters at LIAT for doing such a great job.

Great read
LIAT’s Chairman, Dr. Jean Holder, has recently launched a book on air transportation in the Caribbean. Entitled, Don’t Burn our Bridges – The case for owning airlines, it is part of a trilogy dealing with air transportation, tourism and the socio-political issues Holder encountered during his 50 years as a regional public servant. “It is written from the perspective of the person who provides air transportation rather than from that of those who use it,” said Holder. “It aims to give an explanation of why things are often as they are, and a call for a better understanding of what is indeed a very complicated and difficult business.” Holder said the book aims to be a comprehensive response to the many questions about airline policies and air transportation asked on a daily basis by the general public. If you’re one of those people get hold of a copy of the book now.

Letters from YOU!
Tell us about your travel experience with LIAT. We want to hear from you. Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Lost… and found!
Upon arriving at the Canouan terminal on April 30, I was unable to locate important documents. I determined that they must have fallen down the side of my window seat. One of your ground staff, Martin, immediately called the plane to have them check for them when they got to Grenada. The documents were on the plane and were returned on the next flight to Canouan. What a relief! I thank Martin and everyone else involved in quickly helping me recover my documents. Vivian Lawless

Making the best of it
My flight was delayed at St Maarten by a technical problem causing it to be four hours late to Antigua. As a direct result I missed my onward international flight to London. I was highly frustrated with this situation. However, I felt you did a great job of sorting out food, overnight accommodation, a LIAT flight to Barbados and an onward connection by BA to London. You acted quickly, efficiently, politely and effectively to turn a disastrous situation into one that was just about bearable and I am extremely grateful.
John Oldcorn

Happy Landings
We just wanted to tell you how much we appreciate your good service and your wonderful pilots. During our recent flights to Grenada, everyone treated us terrifically. We thought the flights were extremely smooth and the take-offs and landings were exceptional – we didn’t catch the pilots’ names, but just want to say thank you for such outstanding service – and to let you know just how much it added to our vacation in Grenada.
Gregory and Tammy Poffenberger